So, the hard drive on Eldon's fancy new computer is dead. Kaput. Bound for the scrap heap. (Did I mention dead??) This might explain why Eldon was having to reformat it about every 2 weeks since we got it. I spent 2 hours tonight on the phone with Dell "Customer Service" and Tech Support, trying to convince them that this machine is defective and that even with a new hard drive we would not trust it to send to school with Eldon. They were having nothing of it--it's past the 21-day return deadline and that's that. Well, that's not that, people. Sure, we'll take the new hard drive and the repair technician to install it (I could do it, but that's not the point). I'm sure Rob will enjoy running it through its paces for another two or three weeks until it dies again. While I was still on the call, Rob & Eldon went to Best Buy and got him a very nice HP laptop, with plenty of the bells and whistles as well as a 1-year extended warranty and Geek Squad support package, for about 2/3 the cost of this one.
Lesson learned: even though we know what we are doing when it comes to computers, if there's even the slightest problem, CALL TECH SUPPORT. Make them do their jobs, and protect your rights as a consumer. If we had called the first time we had problems, it would have been within the 21 day window and we could have returned the computer. And my blood pressure would be a lot lower, too.
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